How to Choose the Right Communication Tool for Your Business?

The specifications and features required for an organization or team-wide communication depend on how it will be used. There are some situations wherein the management may need a channel where they can broadcast information and conduct live audio events and webinars where employees can attend but not participate in the discussion. Otherwise, the management might want a group chat or video call application where they can gain employees’ insights.

Ideally, the chosen communication tool must have the following capabilities:

Support for All Types of Communication

The selected communication platform must be able to facilitate employees making calls, sending text messages, and sharing multimedia files for smooth operations. Along with this, the platform must also have a reasonable backup so companies can keep track of calls and archive text messages. This is increasingly crucial as some regulators are now advising companies to regulate emoji use.

Another essential feature to consider for a call and text message archiver is the capability to perform text and call monitoring for compliance. It is also helpful when it comes to measuring and monitoring the productivity of employees when working.

Highly Secure

It is also crucial for the chosen communication tool to ensure high security. If companies invest in applications like WhatsApp, WeChat, or Telegram for business communication, they can provide end-to-end encryption for increased security.

Scalable and Reliable for Use Globally by Remote Teams

For organizations that want to enforce the use of an authorized and official communication tool, it must be widely available and used worldwide. Some applications like Facebook Messenger, WhatsApp, and Telegram have millions of users around the world who can use them across devices with minimal downtime.

Scalability must also not be overlooked, especially for companies with remote teams. Telegram is a standout application as it allows 200,000 to be part of a group, while other apps are also catching up to remain connected with a large number of customers and employees.

Knowing which factors matter when choosing the right communication tool for a business can help ensure smooth operations. Using a real-time capture, retention, and maintenance solution for business communications can make it easier for companies to comply with regulations and monitor business-related interactions.